What is a Remote Helper?
A Remote Helper is a remote professional who provides administrative, technical, or creative support to businesses and entrepreneurs.
They help streamline operations, manage tasks, and improve efficiency without the need for an in-house employee.
How can a Remote Helper benefit my business?
A Remote Helper helps save time, reduce costs, and improve productivity by handling tasks like email management, scheduling, customer support, and more.
This allows you to focus on growing your business while ensuring that daily operations run smoothly.
What tasks can a Remote Helper handle?
Remote Helper can manage a wide range of tasks, including administrative work, social media management, customer service, data analysis, and even specialised tasks like content creation or market research.
At Remote Helper, we tailor our services to match your specific business needs.
How do I know if I need a Remote Helper?
If you’re feeling overwhelmed with repetitive tasks, struggling to find time for strategic growth, or need additional support without the cost of hiring an employee, a Remote Helper can be the perfect solution.
Many businesses use Remote Helpers to delegate tasks and focus on what matters most.
What are the advantages of hiring a Remote Helper over an in-house employee?
Hiring a Remote Helper is more cost-effective as you only pay for the hours worked, without expenses like office space, equipment, or employee benefits.
Remote Helpers offer flexibility, expertise, and immediate support without the commitment of a full-time hire.
What specific services does Remote Helper offer?
Remote Helper provides services that are defined within these four categories:
1. Admin Support
2. Social Media & Content
3. Customer Support
4. Digital Marketing
Each one of these different categories include a vast array of skills available, so it’s best to ask if we cover the service that you personally require.
How do you ensure the quality of work delivered by your Remote Helpers?
We maintain high standards by carefully vetting our Remote Helpers for skills, professionalism, and experience before they join Remote Helper.
Additionally, we provide ongoing support, encourage regular feedback, and use productivity tracking tools when necessary to ensure consistent performance and high-quality output.
Are your Remote Helpers specialised in certain industries?
Our Remote Helpers have the flexibility and expertise to integrate seamlessly into any business, regardless of industry.
Depending on the required skill set, we match you with a Remote Helper who can quickly adapt to your workflows, ensuring efficient support tailored to your business needs.
Can your Remote Helpers handle technical tasks like website management or digital marketing?
Yes, our Remote Helpers can assist with a range of technical tasks, including website management, digital marketing, SEO, email marketing, and more.
We ensure that each Remote Helper has the necessary skills and experience to handle your specific requirements effectively.
Do you offer services beyond administrative support?
Yes, our Remote Helpers go beyond just handling routine admin tasks.
Whether you need creative assistance like content writing and graphic design, operational support such as process automation and CRM management, or even strategic help like competitor research and business development, we provide the right expertise to support your business growth.
How do I get started with Remote Helper?
Getting started is simple!
Go to the “One Plan” page and choose your Hourly One-Week Support Plan suited to your needs.
When proceeding to the checkout, you can select the number of hours required per week.
Once confirmed, we’ll follow up with an onboarding email to help us connect, and you will later be paired with a suitable Remote Helper who matches your requirements.
What is the process for selecting a Remote Helper?
Once you are onboarded, we assess your specific needs and match you with a Remote Helper who has the right skills and experience for your tasks.
We focus on ensuring a seamless fit, so your Remote Helper can quickly integrate into your workflow and start delivering results.
This alleviates the need for any interviews to be carried out by yourself, as well as other testing processes that ultimately slow down the integration.
How long does it take to match me with a suitable Remote Helper?
Our matching process typically takes one week, as we carefully assess your requirements to ensure the best fit.
This ensures you’re paired with a Remote Helper who can effectively support your business and deliver high-quality results from day one.
Is there a trial period to assess the Remote Helpers compatibility with my business?
While we don’t offer a formal trial period, you have full flexibility to start with a smaller number of hours before committing to a long-term arrangement.
If you feel the Remote Helper isn’t the right fit, we can reassign a more suitable assistant based on your feedback.
Can I interview the Remote Helper before making a decision?
We streamline the process by carefully matching you with a Remote Helper who meets your requirements.
While we don’t typically offer interviews, we ensure flexibility.
If you feel the Remote Helper isn’t the right fit, we can reassign a more suitable assistant based on your feedback.
What are your current rates for Remote Helper services?
Our rates range from £20 to £25 per hour, and you only pay for the hours you need.
For clients who commit to long-term support, we may offer a tailored pricing plan, making it a cost-effective solution.
How does your pricing compare to other agencies?
Our rates are highly competitive, ranging from £20 to £25 per hour, which is lower than many UK-based agencies that typically charge £35 to £60 per hour.
We provide high-quality, flexible support at a more affordable price, without compromising on professionalism or expertise.
Are there any setup fees or hidden charges?
No, there are no setup fees or hidden charges.
You only pay for the hours you need, with full transparency in pricing.
However, if your Remote Helper requires training or an integration period to understand your systems and processes initially, this time will be counted as part of the purchased hours.
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, bank transfers, and online payment platforms.
All payments are processed securely, ensuring a smooth and hassle-free transaction.
Do you offer any discounts for long-term commitments or bulk hours?
Yes, clients who commit to long-term support or purchase a larger number of hours may be eligible for a tailored pricing solution.
Additionally, if your business requires multiple Remote Helpers instead of just one, we can customise a pricing plan to ensure the best value for your investment.
We’re happy to discuss flexible options based on your specific needs.
What are the typical working hours of your Remote Helpers?
Our Remote Helpers have flexible working hours and can be scheduled to match your business needs.
Whether you require support during standard UK business hours, evenings, or weekends, we can accommodate your preferred schedule, subject to availability.
Can Remote Helpers work in my time zone?
Yes, our Remote Helpers can adjust their schedules to align with your time zone.
Whether you need support during UK business hours or require flexibility for different time zones, we aim to provide coverage that fits your needs, subject to availability.
How do I communicate with my Remote Helper?
Communication with your Remote Helper is flexible and based on your preferences.
You can connect via email or communication apps, whichever works best for your workflow.
What tools or platforms do you use for communication and task management?
Common platforms include Microsoft Teams and Slack for communication and Asana or CRM systems for task and project management.
Can I set specific working hours for my Remote Helper?
We will do our best to accommodate your preferred working hours.
While schedules are subject to availability, we strive to align your Remote Helpers hours with your business needs as closely as possible.
Do your Remote Helpers sign non-disclosure agreements (NDAs)?
Yes, all our Remote Helpers sign non-disclosure agreements (NDAs) to ensure the confidentiality and security of your business information.
How do you ensure the confidentiality of my business information?
We prioritise confidentiality by signing NDAs, using secure encrypted systems, restricting access to essential team members only, monitoring our systems regularly, and securely deleting data when projects are completed.
What measures are in place to ensure data security?
To ensure data security, we use encryption, access control, regular security audits, and system monitoring.
Additionally, we conduct regular backups to protect your data from potential loss or breaches.
How is sensitive data managed and protected?
We implement secure encryption, restricted access controls, and monitoring software to safeguard sensitive data.
Only authorised Remote Helpers have access, and all activity is closely monitored to maintain security.
Can you provide references or testimonials from other clients?
Yes, we can provide client references and testimonials upon request.
We are proud of our track record and happy to share feedback from satisfied clients.
How do you track the Remote Helpers work and productivity?
Productivity is tracked using monitoring software, such as Hubstaff, Time Doctor, or Workfolio.
These tools allow for real-time tracking of hours worked and task progress.
Will I receive regular updates or reports on the tasks?
Yes, you will receive real-time updates through your chosen tracking software.
We ensure transparency by keeping you informed on progress, task completion, and performance.
What if I'm not satisfied with the work delivered?
If you’re not satisfied, we take immediate action by addressing your feedback, making necessary adjustments, and ensuring the final deliverables meet your expectations.
Client satisfaction is our top priority.
Is there a performance review process in place?
Yes, we conduct regular performance reviews for our Remote Helpers to ensure they maintain high-quality standards and continuously improve their skills.
How do you handle feedback and continuous improvement?
We welcome feedback and use it to refine our services through regular communication, training, and quality reviews.
We believe in continuous improvement and always strive to enhance our performance.
Can I adjust the number of hours or services as my business needs change?
Yes, our service is completely flexible.
You can increase or decrease the number of hours you require at any time to match your business needs.
If you need to expand services or scale back, we’ll work with you to ensure a seamless transition.
Is there a minimum or maximum number of hours I can hire a Remote Helper for?
There is no strict maximum, and you can hire a Remote Helper for as many hours as needed, or multiple Remote Helpers for that matter.
However, we do require a minimum booking of 6 hours to ensure effective support.
If you're unsure how many hours you need, we can help you determine the best option for your business.
How do you handle urgent or last-minute tasks?
We understand that urgent tasks can arise unexpectedly.
While we recommend scheduling work in advance, we will always do our best to accommodate last-minute requests.
If your Remote Helper is unavailable at short notice, we can explore alternative solutions, such as assigning another helper if needed.
Can I hire multiple Remote Helpers for different tasks or projects?
Yes, you can hire multiple Remote Helper to handle different tasks or projects simultaneously.
Whether you need one Remote Helper for admin work and another for social media management, we can provide a tailored team to meet your business needs efficiently.
What is the process if I need to pause or terminate the service?
If you decide to pause or stop our service, you will still need to complete the current agreement for the week or month that has already been purchased, using the allotted hours.
However, once that period ends, you can choose to pause our service and resume it whenever needed, with no obligation to continue into the next billing cycle.
Do I need to provide any software or subscriptions for the Remote Helper?
This depends on your business needs and the Remote Helpers role.
If your work requires specific software or subscription based tools, the client is typically responsible for providing access.
What tools and software are your Remote Helpers proficient in?
Our Remote Helpers are skilled in a wide range of tools and software, including Microsoft Office, Google Workspace, project management tools (Asana, Trello, ClickUp), CRM systems, social media platforms, email marketing software, bookkeeping tools (Xero, QuickBooks), and more.
If you require proficiency in specific software, let us know, and we will match you with a Remote Helper who meets your needs.
Can your Remote Helpers work within my company's existing systems and processes?
Absolutely! Our Remote Helpers are highly adaptable and can work within your company’s existing workflows, tools, and processes.
They will follow your guidelines, use your preferred software, and align with your operational standards to ensure smooth collaboration and efficiency.
Are your Remote Helpers equipped with the necessary hardware and internet connectivity?
Yes, all our Remote Helpers have reliable computers, high-speed internet, and the necessary tools to perform their tasks efficiently.
We ensure that our team is well-equipped to maintain smooth communication and high productivity while supporting your business.
How do you handle technical issues or downtime?
We respond to technical issues immediately, have backup systems in place to minimise disruption, and keep you informed throughout.
Once resolved, we review the issue to prevent future occurrences.
Do your Remote Helpers receive ongoing training?
Yes, our Remote Helpers undergo regular training to ensure they stay updated with the latest industry trends, tools, and best practices.
How do you ensure your Remote Helpers stay updated with industry best practices?
We keep our Remote Helpers updated through continuous training, providing access to learning resources, industry webinars, and specialised courses to enhance their expertise.
Are your Remote Helpers familiar with the latest tools and technologies?
Yes, our Remote Helpers are well versed in the latest digital tools and technologies used across various industries.
If a specialised tool is required, we can arrange training to ensure proficiency.
Can I provide specific training to the Remote Helper?
Yes, you are welcome to provide role-specific training to ensure your Remote Helpers aligns with your business processes and expectations.
Do you offer specialised Remote Helpers for niche requirements?
Yes, we provide specialised Remote Helpers tailored to your industry needs, whether it's finance, legal, real estate, e-commerce, marketing, or other sectors.
Are your Remote Helpers fluent in English?
Yes, all our Remote Helpers are highly proficient in English, both written and spoken.
They have experience working with international clients and can communicate professionally and effectively to meet your business needs.
Do your Remote Helpers have experience working with international clients?
Yes, our Remote Helpers have extensive experience working with international clients, particularly in the UK, US, Australia, and Europe.
They are familiar with different business cultures, communication styles, and industry expectations, ensuring a smooth and professional working relationship.
How do you handle cultural differences in communication?
Our Remote Helpers are trained to adapt to different business cultures and communication styles, ensuring a professional and respectful working relationship.
We encourage open dialogue and clear expectations from the start, allowing seamless collaboration regardless of cultural differences.
Additionally, for many services, direct communication with the Remote Helpers may not be necessary.
Clients can communicate directly with Remote Helper, and we will manage and delegate tasks to the Remote Helpers for completion.
Can your Remote Helpers assist with multilingual tasks?
While our Remote Helpers are primarily fluent in English, some may have proficiency in other languages.
If you require multilingual support, let us know your specific needs, and we will do our best to match you with a Remote Helper who has the necessary language skills.
Are your Remote Helpers familiar with UK business etiquette and practices?
Yes, our Remote Helpers have experience working with UK-based clients and are familiar with UK business etiquette, communication styles, and professional standards.
They understand the importance of professionalism, punctuality, and clarity in business interactions, ensuring smooth collaboration.
Is there a long-term commitment required?
No, there are no long-term commitments required. Our services are fully flexible, allowing you to hire a Remote Helper on an hourly basis and adjust your requirements as needed.
You only pay for the hours you use, with no contracts locking you in.
However, clients who commit to long-term support may benefit from a bespoke pricing plan, making it a more cost-effective option.
What is the notice period for cancelling the service?
If you are purchasing our service on a week-by-week basis, there is no notice period.
Simply choose not to renew for the following week.
However, if you have agreed to a long-term commitment to secure an ongoing service, we require at least one month’s notice for cancellation.
This ensures a smooth transition and proper handover of any ongoing tasks.
Do you offer flexible contracts?
Yes, our services are completely tailor-made to suit your specific needs.
Whether you prefer a week-by-week arrangement with no commitment or a long-term agreement, we provide full flexibility.
You can adjust hours, tasks, and service levels as needed, ensuring our support aligns perfectly with your business requirements.
Can I upgrade or downgrade my service plan?
Yes, you have complete flexibility to adjust your service level whenever needed.
Whether you require more hours during busy periods or need to scale back, we make it easy to upgrade or downgrade based on your current business demands.
Our goal is to provide support that adapts to you, not the other way around.
What happens if my Remote Helper is unavailable due to illness or personal reasons?
If your Remote Helper is unavailable, we will provide a temporary replacement or backup support to ensure your business operations continue smoothly without disruption.
Do you provide backup Remote Helpers in case my primary Remote Helper is unavailable?
Yes, we offer backup Remote Helpers who can step in if your primary Remote Helper is unavailable, ensuring your business remains supported at all times.
Is there a support team I can contact for issues or concerns?
Yes, our dedicated support team is always available to assist with any issues, questions, or concerns.
Whether you need help with your Remote Helper, adjusting your service, or any other queries, you can reach out to us directly, and we’ll ensure a swift resolution.
How do you handle holidays and time-off requests?
We plan ahead to ensure coverage during holidays and time-off requests.
If your Remote Helper is scheduled to be away, we can arrange a temporary replacement if required.
Can your Remote Helpers assist with personal tasks as well as business tasks?
Yes, our Remote Helpers can handle both personal and business-related tasks, such as scheduling appointments, travel planning, and personal admin support, depending on your needs.
Do you offer any additional services or support beyond Remote Helper tasks?
Yes, in addition to standard Remote Helper services, we offer business process optimisation, project management, recruitment assistance, and marketing support to help businesses run more efficiently.
We can also assist with CRM management, e-commerce support, and tech-related tasks to streamline your operations.
Our services are fully flexible and tailored to your specific needs, just let us know what additional support you're looking for!
